How long does it takes for my order to process and ship? It can take up to 48-72 hours to get your order out the door. We have set up a system to get the drinks shipped to our customers as soon as possible. Usually our processing time is 24 hours or less, but this may vary based on shipping schedules and roasting schedules. We ship via USPS/UPS/FedEx Monday - Friday. The carrier also observes most national holidays, so that may affect shipping times. If you order online, we’ll send you a notification when your order has shipped. If it’s been 48 hours and you still haven’t heard from us, please let us know. Do you ship orders internationally? Unfortunately, at the moment we are unable to ship drinks internationally. Do you ship orders to military addresses? Yes! We have a number of customers scattered around the world with APO/FPO/DPO addresses. You can order online and we’ll ship the drinks directly to you. When in doubt, contact us here, Monday-Friday, 8am to 5pm PST. Not receiving your package when the tracking status shown delivered? In the event that a customer claims non-receipt of goods, we reserve the right to request and examine a police report as part of the refund process, but only if deemed necessary. If we request a police report, the customer must file a report with local law enforcement and provide a copy upon request. Refunds will only be processed after we have reviewed the police report, if applicable. Please note that we are not responsible for delivery issues caused by the carrier or incorrect address information provided by the customer. If you believe your package has been lost, we recommend filing a report with local law enforcement and providing us with a copy of the report if requested to proceed with a refund.