Can I return beverage products? We accept returns on unused products. If you have any issues with your beverages, or if there are errors in your order, please contact us here within 30 days of receiving your order. We’re happy to help you find something you’ll love or issue a refund. Can I return DaoHer products that I purchased at a grocery store? While we can't refund your purchase directly, we can offer replacement products shipped directly to you from one of our operating sites. Just reach out to Customer Support here and we'll sort you out! Can I return or exchange defective items? We’ll gladly accept returns or exchanges on defective or unused items. If your gear is faulty, we certainly want to make it right. We typically ask for a photo of the defective products to pass along to our product team. On the other side of the coin, we can’t accept returns on used gear that is in working order. Please be sure all items are returned or exchanged within 30 days of the purchase date. Items purchased online can only be returned through the mail. Contact us via info@daoherbev.com and our Customer Support team will respond with information on how your return will be processed. Can I return or exchange items damaged in transit? Yes! We typically ask for a photo of the damage to pass along to our shipping department in case there is a trend in breakage. Additionally, if the box was also damaged, a photo of that can help us get information to our shipping partners. Please let us know the original order number and the best address for the return shipment.